Support
Stuck, confused, or have an idea? We read every message.
Last updated: June 26, 2026
Reach us
Email support@accum.io. We're a small team and reply within a few business days. Tell us your device and what you saw — it gets us to an answer faster.
How does the verdict work?
ACCUM scores snow quality (1–5) and avalanche safety (1–5), then combines them into one call: GO, CAUTION, NO-GO, or SKIP. Safety always wins — great snow under high avalanche danger is a NO-GO, not a GO. Summit includes the full avalanche breakdown by elevation band.
Why is every resort showing SKIP?
Most likely it's off-season where those resorts are. With no fresh snow (and no avalanche bulletin), ACCUM honestly returns SKIP and treats missing safety data as worst-case. During active winter cycles, fresh resort and avalanche data will move the board out of off-season SKIP states.
Is my data private?
Yes. ACCUM has no accounts and collects nothing that identifies you; your favorites stay on your device. See the Privacy Policy for the full picture.
How do I manage or cancel my subscription?
On Android, manage subscriptions in the Google Play Store (Profile → Payments & subscriptions). For web purchases, use the billing portal linked from your purchase confirmation. Cancellations take effect at the end of the current billing period.
What do Pro and Summit unlock?
Free gives you any single resort's full verdict plus the tracked-resorts board. Pro adds compare, region scan, and favorites. Summit adds the AI Powder Finder, full backcountry detail, and custom alerts. See Pricing.
A reminder on safety
ACCUM is decision-support, not a replacement for official avalanche forecasts, training, or gear. Always check your regional avalanche center and use your own judgment in the field. The full disclaimer is in the Terms of Service.
Snow-chasing, safety-first. — ACCUM